Web Design - Maintenance

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What's The Right Option For You?

The most appropriate maintenance approach for a particular web site project depends on a number of factors, including:

  • the complexity of the web site
  • the scale, frequency and complexity of site changes envisaged

  • the technical competence (and availability) of in-house staff

While we cannot cover every possible permutation, the examples in the following table illustrate how a decision as to the most appropriate maintenance plan might be arrived at...

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  Maintenance Options In More Detail

On-site Training

The specific form of training will depend both on the nature of the web site and the type of site changes that are required to be made, but it could encompass, for example:

  • addition/revision of text
  • addition or replacement of images (including the editing and compression of graphics)

  • addition and linkage of pages in the given 'house style'

  • page layout

  • uploading of changed pages/files

  • coding for pop-up windows (e.g. for the on-click presentation of full-size graphics)

Training would deliver the skills required by the client for the site maintenance that he/she requires to be undertaken.

Software purchase may be required for training and ongoing site maintenance.

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  Maintenance Options

We can provide:

or any combination of these approaches depending on the particular client requirement.

For more information on these maintenance options, please click here.

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  Complexity of Site   Scale/Frequency/Complexity of Maintenance   Technical Competence of Client/Staff   Suggested Maintenance Approach
               
  High   High   Low   Itsnoprob - Retainer
               
  High   Low   Low   Itsnoprob - 'ad hoc'
               
  Low   High   High   Staff training/in-house maintenance
               
  Low   Medium   Medium   Content management and staff training
               
  N/A   Only, e.g. Latest News section   Medium   Content management software for specific site section and staff training
               
 
 

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  Content Management

This is a growing area on the Net as clients seek control over their own on-line property and to minimise ongoing maintenance costs.
Itsnoprob offers two forms of content management, again depending on the individual client's requirements.

1. Macromedia Contribute

This software, installed on the client's computer, is best used where maintenance is envisaged across many elements of pages or across several sections of a web site.

It allows for the updating/addition of site content by staff with little or no web design knowledge, while safeguarding more complicated or sensitive elements from corruption


2. Area-specific Content Management

This approach is best adopted where the client requires to regularly maintain only a single specific area of a site (say, a Latest News or New Developments section)

Usually, the solution to this will be the installation of content management software on the web site server that allows the client to easily update content (text and/or graphics) via their Internet browser.

To see an example of this in action visit the Fircroft College of Adult Education web site. Their Latest News section is 'driven' by content management software that allows non-technical staff to post articles to the site.

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  Further Information?

If you have any questions regarding our approach to site maintenance or need assistance perhaps with the maintenance of an existing site, please get in touch.

We will do our best to help...

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  Maintenance on Client's Behalf

Where the client wishes us to maintain a site on their behalf we will do so on either a retainer or 'ad hoc' basis.

A retainer arrangement is most appropriate when frequent, time critical site updates are required. A fixed monthly fee is payable and a service level agreement negotiated, defining the service to be provided. The fixed retainer fee is payable regardless of the amount of maintenance work undertaken in a particular month.

'Ad hoc' maintenance support is provided on request with quotations given in advance of work being undertaken.

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  Itsnoprob offers a range of approaches to site maintenance...

Site maintenance is an area often overlooked in the excitement of getting a site live.

But ignoring maintenance could result in the investment in your web presence being totally wasted.

 
     
 

 

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